Who am I?

Personal Details

  • Name: Garry Lloyd
  • Date of birth: 20 November 1963
  • Nationality: British
  • Address: Merry Marshes, Northampton NN6 9AU
  • Phone: +44 (0) 7941 230000
  • Email: garry.lloyd@merrymarshes.com

ProfesSional Profile

Accomplished lead with extensive research, development and delivery experience gained through wide ranging roles within market leading digital companies in the financial and mobile service sectors.

A highly adaptable and flexible working style. Excellent at relating to people with a flair for team working and third party relationship management. Demonstrable excellence in leadership and value generation in bringing together the commercial, technical and programme pillars of the business.

My Professional Background

Work Experience

2007 March - Present

Barclaycard

2014 - 2018 Programme Lead
2013 - 2014 Business Solutions
2012 - 2013 Head of Delivery
2011 - 2012 Business Implementation
2010 - 2011 Innovations Manager
2008 - 2010 Lead Solutions Architect
2007 - 2008 Solutions Architect

Job Description

Programme Lead, Barclays Digital

Significant contributor in defining and instigating the Barclays UK Ways of Working initiative. This programme of work looked to take the practical learnings from the pool of Barclaycard delivery and define/rollout the resulting delivery methodology across Barclays. Primarily targeted with moving to an Agile delivery framework across the business, technical and delivery teams.

Programme Lead, Barclaycard Digital Office

Programme lead with accountability for technical delivery (time, cost and quality) of Barclaycard Germany's re-launch of the internet and mobile channels.

Immediate need to re-baseline costs and schedules to achieve a realistic minimal viable product within acceptable timelines. Instigated an approach whereby the team moved towards continuous development and deployment through the delivery of a revised platform and Agile delivery framework.

Re-aligned delivery team to revised scope and targets, revitalised the daily stand-ups with a focus on individual targets and collective ownership and introduction of Kanban. Identified a culture of passive problem solving whereby issues were generally passed on from task and ownership perspective. Instilled a revised approach of escalation and tracking (while maintaining ownership). Immediate effect was a noticeable shift in morale with a positive attitude to delivery and belief in hitting individual and team targets.

Programme Lead, Barclaycard Data Team

Headed up programme across several work streams delivering the Barclaycard Big Data platform. Upon taking over the role established control framework and budget support against re-alignment of work schedule.

As a result of strong leadership and stakeholder engagement the programme was able to stay on its agreed delivery trajectory against a back drop of localised resource and broader business prioritisation challenges.

Ultimately the programme has delivered Barclays' first Hadoop (Big Data) cluster within agreed timescales, scope and budget.

Programme Lead, Digital Consumer Payments

Lead programme development and delivery for Barclaycard's strategic bPay launch with accountability for all aspects of delivery including the development and agreement of the programme plan with all workstream leads.

Lead the programme delivery (time, cost and quality) working creatively to minimise risk and find alternative ways to deliver faster and more efficiently. Managed and delivered programme to budget and optimised spend – managed all workstreams to budget and managed the risk and opportunities log across the programme (full audit trail) through weekly detailed review and exception management to avoid overspend while ensuring effective and accurate cost reporting and governance.

Drove collaborative and effective team working and partner relationships encouraging a flexible ‘can do’ attitude at every point of contact to meet the demands of the programme. Clear roles & responsibilities communicated to all workstream leads, clear reviews while holding team to account for delivery.

Ensured high quality reports at every level, coaching workstream leads to articulate status, risks and issues with a clear path to green if off-track. Effective RAIDS management – adopting a ‘no surprises’ approach and employing creative strategies to mitigate risk. Developed stakeholder approval timelines to ensure enough time allowed for multiple reviews and final sign off before deadline, and an approvals audit trail.

Clear, concise and precise communication across the programme, to senior stakeholders, programme teams and partners keeping everyone informed and engaged.

Business Solutions Lead, Barclaycard Europe

Lead on the research, analysis, recommendations and communications on the Barclaycard UK elements of the business and technical strategic landscape. Identifying critical and toxic elements requiring budget allocation or re-direction. Lead, co-ordinated and compiled the broader Barclaycard European equivalent positioning documentation.

Head of Delivery, Digital Consumer Payments

Leading on the re-shaping of the Digital Consumer Payments Delivery team. Bringing the delivery portfolio back in line in relation to financial governance. Through this exercise the proposition portfolio was re-defined and extensive negotiations were completed to ensure that the correct financial structure and controls were in place which in turn resulted in the re-shaping of the delivery team to meet timeline and cost objectives.

Business Implementation, Digital Consumer Payments

Advocate and lead in bringing together the Digital Consumer Payments commercial, change and technical resources across the business into a ‘One Team’ delivery environment. This ‘garage’ approach has been subsequently endorsed through all levels up to Retail & Business Banking (RBB) Executive level and through co-location with alignment of processes, communications and priorities ensured team buy-in against approach/objectives.

Innovation Manager, Global Innovations

Received the Barclaycard Champions Award as a result of being nominated by the Global Brand Identity Team for ‘Loving Success’ in working the Brand Identity Team to ensure alignment of mobile initiatives with the brand evolution and being nominated by the Global Marketing Team for ‘Taking Ownership’ by creating, advocating and delivering the mobile bPay concept

Lead Solutions Architect, Card & Mobile Technology

Barclaycard’s launch into mobile contactless payments market which proved to be a UK first through technical and delivery lead of the product definition, handset application functional requirements, handset application design definition and specification and mobile customer experience subject matter expert. Providing consultancy services across the mobile payment commercial and delivery teams.

Solutions Architect, Card & Mobile Technology

Taking the technical lead on managing the definition and delivery of Barclaycard’s mobile implementation. Co-ordinating activities across a number of international 3rd parties in the mobile sector, Provided specification and implementation direction and ensured a smooth rollout through hands on planning, distribution, operational and technical support. Key player in Barclaycard’s mobile rollout of live services as the lead technology representative across the project.

1999 March - 2007 November

Virgin Mobile

2006 - 2007 Equipment Delivery
2003 - 2006 Customer Experiences
1999 - 2003 Value Added Services

Job Description

Head of Equipment Delivery & Testing

Led innovation and communication across Sales & Marketing in relation to device capabilities and technology roadmap. Technical lead in handset roadmap reviews (Original Equipment Manufacturer and Original Device Manufacturer), device developments (build/customisation) and key contributor in ranging decisions.

Future Customer Experiences

Identified and developed a number of concepts through to the formal Product Development stage. Significant contributor to the subsequent projects targeted to deliver new customer growth through acquisition, retention and usage.

Head of Value Added Services

Business development and partner engagement lead in bringing Virgin Mobile's Value Added Service proposition to market under the VirginXtras brand.

1983 March - 1999 February

Barclays Bank

Various

Job Description

1995-1999 - Barclaycard - Senior Technical Manager

1994-1995 - Barclays Bank - Senior Manager - Data Analysis Team

1991-1994 - Barclaycard - Data Analyst

1989-1991 - Barclaycard - PC Support Team - Senior Analyst

1986-1989 - Barclaycard - Word Processing - Development Analyst

1983-1986 - Barclaycard - Priority Action Team - Collections Clerk

My Education

Education

1975 September - 1981 June

Ruffwood Comprehensive School

Kirkby, Liverpool

School Profile Description

One of the first Comprehensive schools in the United Kingdom with around 2,000 pupils in total split across 8 school houses Ruffwood Comprehensive School proved to be a model for eductaion in the 60's and 70's attracting attention from across Europe cumlminating in the school head's (Alan Barnes) work at Ruffwood being featured in a book, School of Tomorrow, published by Longman in 1968. Alan Barnes contributed to several publications on comprehensive education and school management. He was able to show how a large school in the most unpromising environment could become a beacon of hope in the community and how firm and principled leadership was the basis of success.

Results

O-Level/GCSE - Mathematics
O-Level/GCSE - English Language
O-Level/GCSE - English Literature
O-Level/GCSE - Geography
O-Level/GCSE - Geomtrical Engineering Drawing
O-Level/GCSE - Art

References

  • Sir Richard Branson

    Virgin

    Garry was a key member of the team that brought Virgin Mobile into being. Garry lead our business development activities and ensured that we continued our approach of having the customer at the centre of everything we do. Garry's work ethic and passion serve him well and are an example to those around him.

  • Val Soranno Keating

    CEO Barclaycard

    ...I really really appreciate the important role you are playing. The bPay demonstration was instrumental in securing our 3rd party relationship and is playing a key role in building excitement and support across our organisation.

  • Graeme Hutchinson

    MD Business Development

    Having worked with Garry in the mobile and financial sectors over a 25 year period I can fully endorse his business integrity and breadth of knowledge when it comes to product development and delivery.

  • Tom Alexander

    CEO EE

    Garry was a key member of the senior management team when we took Virgin Mobile to market in 1999. I then had the pleasure to work with Garry and the Barclaycard team when launching Europe's first mobile payments system with Everything Everywhere.

What I’m best at

Skills & Knowledge

Focus

Product Development 85%
Change Management 70%
Supply Chain Management 75%
Partner Relationships 60%
Colleague Development 45%

Recognitions

Chief Executive Award 2012

1 June 2012 / Barclaycard
Place: 1

Recognition Award 2006

12 October 2006 / Virgin Mobile
Place: 1

Barclaycard Award 1989

20 March 1989 / Barclaycard
Place: 1

Language Skills

English
Experienced
French
Basic
German
Basic

Knowledge

  • Mobile Devices
  • Cross Functional Teams
  • Telecommunications
  • Payments
  • Customer Experience
  • Customer Relationship Management
  • Product Management
  • Business Analysis
  • Strategy
  • Project Delivery
  • Mobile Payments
  • Business Transformation

Hobbies & Interests

  • Sports

    Sports

    Football and Formula 1 racing are at the forefront of the Lloyd family sport agenda.

  • Movies

    Movies

    When not working watching movies probably absorbs more of my leisure time than anything else.

  • Technology

    Technology

    Hobby, profession and passion. Time invested here as proven profitable over the years.

  • Travel

    Travel

    Whether for business or pleasure I love to travel to new countries and encounter new peoples and cultures.

  • Family

    Family

    A wife (Nicki), two boys (Billy and Charlie) and a dog (Bob) absorb the remainder of my time and deliver the most value.

My latest work

Portfolio

  • + >

    Agile

    Approach

  • + >

    Ways of Working

    Approach

  • + >

    Cards

    Technology

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    Wearables

    Proposition

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    Mobile Payment

    Proposition

  • + >

    bPayband

    Product

  • + >

    Mobile

    Technology

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Contact

Get in touch

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